Our Full Cancellation Policy
- 25% of your reservation total is a refundable deposit (less a $100 service fee) if the reservation is cancelled more than sixty (60) days before arrival.
- Reservation will be paid in full sixty (60) days before arrival.
- Reservation is non-refundable within sixty (60) days of arrival unless you pay for the “Flexible Cancel Option”.
- Guest cancellations less than sixty (60) days prior to arrival will result in forfeiture of entire nightly rent total
- All Cancellations must be in made in writing via Email to [email protected]
- No-Shows or reservations that are not honored will result in forfeiture of entire rent due.
- Early departures do not warrant any refund.
- Cancellations due to exceptional circumstances will be dealt with on an individual basis and will be at the sole discretion of Kauai Exclusive Management LLC.
- Monthly renters must cancel ninety (90) days prior to check-in.
- No refunds or rent reductions will be made due to failure of appliances or equipment. Agents cannot guarantee against mechanical failure of heating, air conditioning, hot tubs, TV’s, Satellite, Internet, or other appliances. Please report any inoperative equipment to our office immediately using RentalHost or by calling 877-GO-KAUAI (877-465-2824).
- Neither Owner nor Agent shall be liable for events beyond their control which may interfere with guest(s) occupancy, including but not limited to Acts of God, acts of government agencies, fire, strikes, war, terrorism, inclement weather, or pandemic. No Rebate or refund will be offered in these circumstances.
- Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit, and/or rental money and the party will not be permitted to check in.